During high-demand periods—especially the wedding season (October–November)—our team may experience a heavy volume of messages. Because of this, replies may take 24–48 hours.
Please note:
All messages are answered in order of priority.
Sending repeated messages may delay the response further.
If we are late in replying, please remember that our website already provides all details, including:
Customisation options
Delivery timelines
Uploading your outfit picture for matching
For urgent concerns, include all necessary details in your first message.
We appreciate your patience as we assist every customer thoroughly during peak season.